{"id":145836,"date":"2024-09-03T10:25:00","date_gmt":"2024-09-03T08:25:00","guid":{"rendered":"https:\/\/resinbike.com\/faq-2\/"},"modified":"2024-10-31T15:32:33","modified_gmt":"2024-10-31T14:32:33","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/resinbike.com\/en\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.2″ _module_preset=”default” background_color=”#f1f1f1″ custom_padding=”0px||0px||true|false” hover_enabled=”0″ saved_tabs=”all” global_colors_info=”{}” background_enable_image=”off” sticky_enabled=”0″][et_pb_row _builder_version=”4.25.2″ _module_preset=”default” width=”90%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.2″ _dynamic_attributes=”content” _module_preset=”default” header_text_align=”center” header_text_color=”#101820″ header_font_size=”3rem” header_line_height=”1.1em” custom_padding=”6%||5%||false|false” custom_padding_tablet=”5%||5%||true|false” custom_padding_phone=”” custom_padding_last_edited=”on|phone” hover_enabled=”0″ header_text_shadow_style=”preset3″ header_text_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}” sticky_enabled=”0″]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4gIiwiYWZ0ZXIiOiI8L2gxPiIsImVuYWJsZV9odG1sIjoib2ZmIn19@[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”section” _builder_version=”4.26.1″ background_color=”gcid-c57b7577-bab5-4e9d-a648-31f905fc24ec” custom_padding=”10vh||10vh||true|false” custom_padding_tablet=”10vh||10vh||true|false” custom_padding_phone=”5vh||5vh||true|false” global_colors_info=”{%22gcid-c57b7577-bab5-4e9d-a648-31f905fc24ec%22:%91%22background_color%22%93}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.26.1″ _module_preset=”default” width=”90%” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.26.1″ _module_preset=”default” custom_padding=”50px||||false|false” sticky_position=”top” sticky_position_tablet=”none” sticky_position_phone=”none” sticky_position_last_edited=”on|phone” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” header_font=”UNI Sans Heavy||||||||” header_text_align=”center” header_text_color=”#FFFFFF” header_font_size=”2.4rem” header_2_text_align=”left” header_2_text_color=”#FFFFFF” header_2_font_size=”2.4rem” header_2_text_align_tablet=”center” header_2_text_align_phone=”center” header_2_text_align_last_edited=”on|tablet” locked=”off” global_colors_info=”{}”]<\/p>\n

Frequently asked questions<\/h2>\n

[\/et_pb_text][et_pb_button button_url=”#ordini-e-spedizioni” button_text=”Orders and shipments” _builder_version=”4.26.1″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_bg_color=”RGBA(255,255,255,0)” button_border_width=”0px” button_border_radius=”0px” button_font=”|800|||||||” button_on_hover=”off” custom_margin=”||5px||false|false” custom_padding=”0px|0px|0px|0px|true|true” global_colors_info=”{}” custom_margin__hover_enabled=”off|desktop”][\/et_pb_button][et_pb_button button_url=”#resi-e-rimborsi” button_text=”Returns and refunds” _builder_version=”4.26.1″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_bg_color=”RGBA(255,255,255,0)” button_border_width=”0px” button_border_radius=”0px” button_font=”|800|||||||” button_on_hover=”off” custom_margin=”||5px||false|false” custom_padding=”0px|0px|0px|0px|true|true” global_colors_info=”{}”][\/et_pb_button][et_pb_button button_url=”#prodotti-e-materiali” button_text=”Products and materials” _builder_version=”4.26.1″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_bg_color=”RGBA(255,255,255,0)” button_border_width=”0px” button_border_radius=”0px” button_font=”|800|||||||” button_on_hover=”off” custom_margin=”||5px||false|false” custom_padding=”0px|0px|0px|0px|true|true” global_colors_info=”{}”][\/et_pb_button][et_pb_button button_url=”#garanzia-e-assistenza” button_text=”Assurance and support” module_id=”garanzie-e-assistenza” _builder_version=”4.26.1″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_bg_color=”RGBA(255,255,255,0)” button_border_width=”0px” button_border_radius=”0px” button_font=”|800|||||||” button_on_hover=”off” custom_margin=”||5px||false|false” custom_padding=”0px|0px|0px|0px|true|true” global_colors_info=”{}”][\/et_pb_button][et_pb_button button_url=”#promozioni-e-offerte” button_text=”Promotions and offers” module_id=”garanzie-e-assistenza” _builder_version=”4.26.1″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_bg_color=”RGBA(255,255,255,0)” button_border_width=”0px” button_border_radius=”0px” button_font=”|800|||||||” button_on_hover=”off” custom_margin=”||5px||false|false” custom_padding=”0px|0px|0px|0px|true|true” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”ordini-e-spedizioni” _builder_version=”4.26.1″ _module_preset=”default” header_font=”UNI Sans Heavy||||||||” header_text_align=”center” header_text_color=”#FFFFFF” header_font_size=”2.4rem” header_2_text_align=”left” header_2_text_color=”#01C656″ header_2_font_size=”1.6rem” custom_padding=”50px||||false|false” header_2_text_align_tablet=”center” header_2_text_align_phone=”center” header_2_text_align_last_edited=”on|tablet” locked=”off” global_colors_info=”{}”]<\/p>\n

Orders and shipments<\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”gcid-c57b7577-bab5-4e9d-a648-31f905fc24ec” closed_toggle_text_color=”#9EA2A5″ closed_toggle_background_color=”#101820″ toggle_icon=”L||divi||400″ icon_color=”#01C656″ use_icon_font_size=”on” icon_font_size=”1.5rem” _builder_version=”4.26.1″ _module_preset=”default” toggle_text_color=”#9EA2A5″ toggle_font=”–et_global_body_font|800|||||||” toggle_font_size=”1rem” toggle_letter_spacing=”0.03em” toggle_line_height=”1.3em” closed_toggle_font_size=”1rem” body_text_color=”#E6E7E8″ body_font_size=”0.85rem” body_letter_spacing=”0.03em” body_line_height=”1.6em” body_link_font=”|700|||on||||” body_link_text_color=”#66DC99″ custom_margin=”||30px||false|false” border_radii=”on|0.5em|0.5em|0.5em|0.5em” border_width_all=”0px” global_colors_info=”{%22gcid-c57b7577-bab5-4e9d-a648-31f905fc24ec%22:%91%22open_toggle_background_color%22%93}” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#E5F8ED”][et_pb_accordion_item title=”How can I place an order on Resin Bike\u2019s shop?” open=”on” _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”]You can place your order directly on our website or on Amazon or eBay\u2019s marketplaces.[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the accepted payment methods?” _builder_version=”4.26.1″ _module_preset=”default” body_link_font=”|600|||on||||” body_link_text_color=”#66DC99″ global_colors_info=”{}” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#E5F8ED” open=”off”]We accept the following payment methods: debit card, credit card, and PayPal.[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the shipping costs?” _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]Shipping costs vary depending on both the purchase volume and the country of origin. You can find a detailed list here.<\/a>[\/et_pb_accordion_item][et_pb_accordion_item title=”How long does it take to receive your orders?” _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Orders are shipped within two working days, and the shipping times are detailed on the dedicated page.<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you ship your products abroad too?” _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]Yes, we ship worldwide, including Europe, North and South America.[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I track my order?” _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]Once your order has been shipped, you\u2019ll receive an email with a tracking number to track your shipment.[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text module_id=”resi-e-rimborsi” _builder_version=”4.26.1″ _module_preset=”default” header_font=”UNI Sans Heavy||||||||” header_text_align=”center” header_text_color=”#FFFFFF” header_font_size=”2.4rem” header_2_text_align=”left” header_2_text_color=”#01C656″ header_2_font_size=”1.6rem” custom_padding=”50px||||false|false” header_2_text_align_tablet=”center” header_2_text_align_phone=”center” header_2_text_align_last_edited=”on|tablet” locked=”off” global_colors_info=”{}”]<\/p>\n

Returns and refunds<\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”gcid-c57b7577-bab5-4e9d-a648-31f905fc24ec” closed_toggle_text_color=”#9EA2A5″ closed_toggle_background_color=”#101820″ toggle_icon=”L||divi||400″ icon_color=”#01C656″ use_icon_font_size=”on” icon_font_size=”1.5rem” _builder_version=”4.26.1″ _module_preset=”default” toggle_text_color=”#9EA2A5″ toggle_font=”–et_global_body_font|800|||||||” toggle_font_size=”1rem” toggle_letter_spacing=”0.03em” toggle_line_height=”1.3em” closed_toggle_font_size=”1rem” body_text_color=”#E6E7E8″ body_font_size=”0.85rem” body_letter_spacing=”0.03em” body_line_height=”1.6em” body_link_font=”|700|||on||||” body_link_text_color=”#66DC99″ custom_margin=”||30px||false|false” border_radii=”on|0.5em|0.5em|0.5em|0.5em” border_width_all=”0px” locked=”off” global_colors_info=”{%22gcid-c57b7577-bab5-4e9d-a648-31f905fc24ec%22:%91%22open_toggle_background_color%22%93}” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#E5F8ED”][et_pb_accordion_item title=”Can I return a product if I\u2019m not satisfied?” open=”on” _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”]Yes, if the product doesn\u2019t meet your needs, you can return it within 14 days.[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I request a return?” _builder_version=”4.26.1″ _module_preset=”default” body_link_font=”|600|||on||||” body_link_text_color=”#66DC99″ global_colors_info=”{}” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#E5F8ED” open=”off”]<\/p>\n

To request a return, please contact our customer service via phone, WhatsApp, or email, providing your order number and purchase date. Visit the dedicated page.<\/a> <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do I have to pay to return a product?” _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]Returns are free of charge, but the shipping costs for the return are borne by the customer.[\/et_pb_accordion_item][et_pb_accordion_item title=”How long does it take to receive a refund?” _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]The refund will be processed within 14 days of receiving the returned product at our facility.[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text module_id=”prodotti-e-materiali” _builder_version=”4.26.1″ _module_preset=”default” header_font=”UNI Sans Heavy||||||||” header_text_align=”center” header_text_color=”#FFFFFF” header_font_size=”2.4rem” header_2_text_align=”left” header_2_text_color=”#01C656″ header_2_font_size=”1.6rem” custom_padding=”50px||||false|false” header_2_text_align_tablet=”center” header_2_text_align_phone=”center” header_2_text_align_last_edited=”on|tablet” locked=”off” global_colors_info=”{}”]<\/p>\n

Products and materials<\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#FFFFFF” open_toggle_background_color=”gcid-c57b7577-bab5-4e9d-a648-31f905fc24ec” closed_toggle_text_color=”#9EA2A5″ closed_toggle_background_color=”#101820″ toggle_icon=”L||divi||400″ icon_color=”#01C656″ use_icon_font_size=”on” icon_font_size=”1.5rem” _builder_version=”4.26.1″ _module_preset=”default” toggle_text_color=”#9EA2A5″ toggle_font=”–et_global_body_font|800|||||||” toggle_font_size=”1rem” toggle_letter_spacing=”0.03em” toggle_line_height=”1.3em” closed_toggle_font_size=”1rem” body_text_color=”#E6E7E8″ body_font_size=”0.85rem” body_letter_spacing=”0.03em” body_line_height=”1.6em” body_link_font=”|700|||on||||” body_link_text_color=”#66DC99″ custom_margin=”||30px||false|false” border_radii=”on|0.5em|0.5em|0.5em|0.5em” border_width_all=”0px” locked=”off” global_colors_info=”{%22gcid-c57b7577-bab5-4e9d-a648-31f905fc24ec%22:%91%22open_toggle_background_color%22%93}” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#E5F8ED”][et_pb_accordion_item title=”What materials are used for your resin stickers?” open=”on” _builder_version=”4.26.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Our resin stickers are made up of:<\/p>\n