FAQ
Frequently asked questions
Orders and shipments
How can I place an order on Resin Bike’s shop?
You can place your order directly on our website or on Amazon or eBay’s marketplaces.
What are the accepted payment methods?
We accept the following payment methods: debit card, credit card, and PayPal.
What are the shipping costs?
Shipping costs vary depending on both the purchase volume and the country of origin. You can find a detailed list here.
How long does it take to receive your orders?
Orders are shipped within two working days, and the shipping times are detailed on the dedicated page.
Do you ship your products abroad too?
Yes, we ship worldwide, including Europe, North and South America.
How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number to track your shipment.
Returns and refunds
Can I return a product if I’m not satisfied?
Yes, if the product doesn’t meet your needs, you can return it within 14 days.
How can I request a return?
To request a return, please contact our customer service via phone, WhatsApp, or email, providing your order number and purchase date. Visit the dedicated page.
Do I have to pay to return a product?
Returns are free of charge, but the shipping costs for the return are borne by the customer.
How long does it take to receive a refund?
The refund will be processed within 14 days of receiving the returned product at our facility.
Products and materials
What materials are used for your resin stickers?
Our resin stickers are made up of:
- A transparent silicone LINER that makes application easier.
- A layer of high-strength ADHESIVE that won’t damage surfaces nor leave any residue.
- Patented PVC material on which graphics are printed in High Definition.
- A layer of transparent RESIN, created through a chemical process that mixes two components.
What’s the difference between a resin sticker and a “regular” sticker?
The difference lies in the 2-3 mm resin layer applied over the adhesive material, which gives the sticker a three-dimensional effect. This enhances their look and makes them more resistant to weather and UV light, preventing colors from fading.
Can you customize resin stickers?
Yes, we can, but we only do it for already designed products. We can customize them in two different ways: changing their colors or writing. If you want to ask for a customization, please contact our customer service.
Do resin stickers require special maintenance?
Our resin stickers require no special maintenance.
How can I apply your stickers?
Our stickers are very easy to apply and don’t require any special skills—just follow the instructions included in the package.
How can I remove your stickers without leaving any residue?
The adhesive used for our stickers is designed to avoid leaving any residue when removed.
Assurance and support
Are Resin Bike’s products covered by a warranty?
Yes, our products come with a one-year warranty.
What should I do if my product is defective?
If you receive a defective product, we offer the option of a return or refund.
Do you provide after-sales support?
Yes, we provide after-sales support for our stickers’ application and cleaning.
Can I purchase replacement parts for Resin Bike products?
We do not offer repair services or sell replacement parts.
Promotions and offers
How can I have discounts or promotions?
You can receive discounts or promotions by signing up to our newsletter and following us on our social media.
How can I use a discount code?
You can use your discount code by entering it into your cart at check-out.
Are there any benefits for regular customers?
Yes, we offer special discounts to our loyal customers.
Can I give someone a Resin Bike’s gift card?
Yes, we offer gift cards you can give to other people.