Pursuant to Legislative Decree No. 206 of 06.09.2005 of the Italian Consumer Code, the customer has the right to withdraw from the purchase contract within 14 consecutive natural days from the date of receipt of the goods, without providing any explanation.
Attention: Only in the case of goods NOT used but received NUOVA (Example: stickers lifted from the liner, stickers attached to the bike and then repositioned on the liner, stickers without glue, used and / or damaged) Resin Bike will refund all payments received by the consumer, including any shipping costs of the goods, incurred at the time of purchase.
In the event that the goods are returned in a different condition than when they were shipped, Resin Bike is entitled to issue a refund, even a partial refund, if it cannot resell the product as new.
To exercise this right, the following steps must be followed:
- Contact our customer service by phone or via WhatsApp at +39 335 5899833 oppure scrivere un’email all’indirizzo customercare@resinbike.com. You must provide our operators with the order no. and date of purchase. If you do not have this information, you must at least provide the full name of the person who made the purchase.
- Wait for a reply from our operators to confirm the suitability of the order.
- Prepare suitable packaging to protect the integrity of the stickers. Whenever possible, the goods should be placed in a second box or wrapped in wrapping paper to avoid possible damage. We recommend purchasing a document envelope and inserting a tissue between each sticker.
- Inside the envelope must be present:
- All sticker components to be returned; we do not accept ‘partial’ returns of stickers. For example, if the returned sticker is a hand guard, it is not possible to return only the right hand guard.
- Insert a sheet with information on the order being returned: order no. – date of purchase – full name. .
- Send the envelope by courier or post to the following address:
IMMAGINE SRL
Via Giovanni Pascoli, 9
42021 Barco di Bibbiano (RE) Italy - Once the envelope has been sent, please provide via WhatsApp or email the tracking of the shipment. In case you do not have a tracking code, we recommend at least leaving notification of the shipment.
- Wait until receipt of the goods and verification of product integrity.
- You will then be informed of the correct receipt of the returned stickers and the refund procedure will be started. The time limit within which the refund will be made is 14 calendar days.